All your client messages in one inbox
Google email, Microsoft email, your business email, SMS, WhatsApp and website live chat now sit together in a cleaner Messages inbox.
What changed
Messages now brings together:
- Google, Microsoft and business email
- SMS and WhatsApp
- Website live chat
- A cleaner shared inbox for the whole team
Why it matters
Your team can see what a client sent without jumping between separate inboxes.
How to use it
- Open Messages.
- Connect the channels you use under Channels.
- Reply from the conversation. It stays with the client record.