Client Pause
Pause a client to stop reminders, emails and messages for both of you, while keeping their records safely stored in your back office.
What changed
- Pause communication for a client with one action
- Stop reminders, emails and messages for both sides
- Keep the full client record available in your practice
- Unpause later when treatment resumes
Why it matters
Ideal when a client does not want to proceed, or needs a break from treatment, without deleting their history.
How to use it
- Open the client record.
- Choose Pause client.
- Confirm — reminders and messages stop while they remain on file.
- Unpause when they are ready to continue.